Most Frequently Asked Questions

Do you offer gift wrapping?

We do not offer gift wrapping, however gift boxes and pouches are available for purchase separately on our site. Please note that items will not arrive pre-packed inside a purchased gift box and may ship separately. Our gift boxes are designed specifically for jewelry and are not suitable for larger items such as blankets or bead kits.

Where is BaubleBar located?

BaubleBar is based in New York City and all orders are shipped from our facility in New Jersey.

Is BaubleBar sold in stores?

We don’t currently have our own storefront, but you can find our pieces at a variety of retailers, including our exclusive shop-in-shop at FAO Schwarz in NYC! You can also visit Target stores nationwide to explore our exclusive SugarFix by BaubleBar line.

Check out our list of retail locations to see where you can shop our pieces in person!

Are any items excluded from promotion codes?

We occasionally offer discounts and promotions on our site. Some promotions may apply only to select items, cannot be combined with other offers, or may be available exclusively to certain customers (such as new or existing customers).

For more details about a specific promotion, please refer to the current event detail section of our FAQ and specific item product pages.

Orders

What payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, Shop Pay and all major credit cards.

Please note: All orders are charged at the time of purchase, inclusive of pre-sale and custom items.

Why was my credit card declined?

If your credit card was declined, please be sure that the billing address you entered at checkout matches the address on your card. If that does not correct the issue, please contactour Customer Care team.

Do you offer expedited production on custom items?

We’re unable to expedite production for custom items. All orders will ship by the expected shipping date listed on the individual product page.

I entered the wrong shipping address – can you help change it?

Once an order has been placed, we can’t guarantee changes or cancellations can be made. However, if you need to update a shipping address, please contact our Customer Care team as soon as possible and we’ll do our best to assist.

Customers are responsible for ensuring their shipping address is correct at checkout. While autofill features can be helpful, we encourage you to double-check that the information entered is accurate.